General · 4 min read · 30/06/2026
Returns and Withdrawal: Your Rights When Shopping Online
14-day withdrawal period, return shipping costs, exceptions and what's different with marketplace sellers.
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When you shop online, the right of withdrawal protects you. The most important rules in brief, without legal jargon.
14 days, without stating reasons
From the date you receive the goods, you have 14 days to withdraw from the purchase. You don't need to give a reason. The withdrawal must be clearly stated, for example through the seller's return form or by email. You then have another 14 days to send the goods back.
Who pays for return shipping?
The seller may charge you for return shipping, but must state this clearly beforehand. Many large retailers cover the cost voluntarily. For freight goods (furniture, large appliances), it's worth checking the fine print especially carefully.
Exceptions to withdrawal
There is no right of withdrawal for sealed software or audio recordings after opening, for hygiene products after removing the seal, for personalized products and for perishable goods.
Marketplace sellers
If you buy from a third-party seller through a marketplace, their withdrawal terms apply. The statutory 14 days remain, but voluntary longer periods may vary. The marketplace often offers additional protection if the seller doesn't respond.
Warranty is something different
Regardless of withdrawal, there is a two-year warranty for defects that existed at the time of handover. In the first year, it is assumed that the defect was present from the start. This is your strongest right when goods are faulty.
Remember: Withdrawal = return without reason within 14 days. Warranty = claim for defects over two years.
